Warranty Policy

1. Warranty Coverage

LohasLED we warrants that our LED lighting products (the “Product(s)”) are free from defects in materials and workmanship under normal use for a period of 12 months from the date of original purchase (“Warranty Period”).

2. What the Warranty Covers

During the Warranty Period, if a Product fails due to a defect in material or workmanship, we will, at our option:

• Repair the defective Product; or
• Replace it with the same or a comparable Product; or
• Refund the purchase price (if repair or replacement is not practical).

3. What the Warranty Does NOT Cover

This warranty does not apply in the following cases:

• Damage caused by misuse, abuse, accident, alteration, or neglect.
• Damage due to improper installation, wiring, or use in unsuitable environmental conditions (e.g., moisture, extreme temperatures).
• Use of the Product beyond its rated specifications.
• Damage from power surges, lightning, or other external influences.
• Cosmetic damage that does not affect functionality (e.g., scratches, scuffs).
• Consumable parts (unless damaged by a defect in materials or workmanship).
• Products that have been modified, repaired, or tampered with by anyone other than LohasLED or an authorized service provider.

4. How to Make a Warranty Claim

To make a claim under this warranty, the purchaser must:

1. Contact LohasLED customer support (via email or our website) within the Warranty Period, providing proof of purchase (invoice or receipt), product model and serial number, description of the defect, and photos or videos (if applicable).
2. Follow our instructions to ship (at your cost, unless otherwise agreed) the defective Product to an address we designate.
3. We will evaluate the claim and notify you whether the Product is covered by the warranty. If covered, we will proceed with repair, replacement, or refund.

5. Shipping, Handling & Return Costs

• You are responsible for shipping the Product to us for inspection.
• If the defect is covered under warranty, we will pay for return shipping (to your location) or deliver a replacement product, whichever applies.
• If the claim is declined (i.e., not covered), we may return the Product to you (at your cost) or dispose of it.
  

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our liability under this warranty is limited to repair, replacement, or refund as described above.
• We are not liable for any incidental, indirect, or consequential damages (including loss of profits, business interruption, or personal injury) arising from any defect or failure of the Product.
• This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
  

7. Governing Law & Dispute Resolution

This warranty is governed by the laws of [Your Country / State]. Any disputes regarding this warranty will be resolved by negotiation in good faith or, if necessary, through arbitration or courts in [Your City / State / Country].

8. Miscellaneous

This warranty is non-transferrable — the original purchaser only may make a claim.
No employee, agent, or representative is authorized to modify this warranty in any way.

Privacy Policy

Introduction



We know you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy (as defined below) (“Privacy Policy”), covers our treatment of your personally identifiable information that LOHAS LED Ltd. , and its subsidiaries and affiliates (collectively, “LOHAS LED”) collect and process relating to the operation of LOHAS LED's websites (“Sites”), its products and services as set forth herein.



For the purpose of this Privacy Policy, the term “personal information” means individually identifiable information we gather when you are accessing or using our services that identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information, without regards to the practices of companies we don't own or control, or people that we don't manage.



This Privacy Policy applies to all users of our website(s) (“Sites”), products (“Products”), services, mobile applications, subscription services and other software (“Services”), including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.



By using or accessing LOHAS LED's Sites, Products or Services in any manner, you acknowledge that you accept the practices and policy outlined in this Privacy Policy, and you hereby agree to allow us to collect, use, share and store your personal information as described below.



Remember that your use of LOHAS LED's Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Services. We also provide additional details about how we collect and use information from our public web sites in our Privacy Statement for LOHAS LED websites, which you may refer to where necessary.



Please Note: We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will respond as described by law, including deleting your personal information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at info@lohasled.com.



Will LOHAS LED ever change this Privacy Policy?



We're constantly trying to improve our Sites, Products and Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Sites. Please note that those legal notices will govern your use of the Sites, Products and Services, and you are responsible for reading and understanding them. You are bound by any changes to the Privacy Policy when you use the Sites, Products and Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.



What information does LOHAS LED collect and what is the purpose of the collection?

Information you provide to us



We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect personal information such as your name, email address, shipping address, billing address, phone number, credit card details, location name, location including geo-fence, group and device names, device location names, device or group images, LOHAS LED app names, LOHAS LED app configuration details, and third-party account credentials (for example, your log-in credentials for Facebook or other third party sites). If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, avatars, profile information, images, friends and other authorized information. Certain information may be required to register with us or to take advantage of some of our features.



If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you updates about our services, informational updates, surveys or promotional offers (either on our own behalf, or on behalf of other businesses), or communicate with you about your use of the Services. Also, we may receive a confirmation when you open a message from us. This confirmation helps us make our communications with you more interesting and improve our services.

Contact Us

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.


Customer Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.


Sales:

If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquirie

Shipping Q&A

Q: How will my order be shipped? How much does it cost?

A: All orders are sent using the following carrier:

1. UPS
2. FedEx
3. USPS

And we would cover delivery fee for each order.

Q: Do you ship to PO boxes, military addresses or overseas?

A: We only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, PO boxes, APO, FPO or overseas addresses.

Q: Will I be able to track my order?

A: Yes. When your order is shipped, we will send you a confirmation email containing a tracking number for your order.

Q: How long will it take for my order to arrive?

A: In most cases, we will process your order by the next business day. From there, shipping time will depend on where you live. Generally, estimated delivery time: 3-7 business days.

Return & Exchanges

lohas-led.com offers 30 DAY RETURN & EXCHANGE POLICY guarantee. To suit different occasions, we work out General Return and Defective Return, please match your occasions with either returns in the below, our experienced customer service staff will guide you through our easy return or exchange policy.

A few items can't be returned, including:

1. Clearance items
   
2. Customized items
   
3. Offline purchase (items or parts unlisted on our website)
   
4. Items marked “Non-Returnable” on the product page
   

Please note: Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

General Return

Customers can initiate a return within 30 days of receipt. On the occasion that you receive an item that you just don't like or that doesn't match your decor or change your mind.

All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You are responsible for the return shipping cost on all items returned or exchanged for non-quality issues.

We reserve the right to deduct the re-stocking fee from your refund when the returned item that is not considered to be in its original packaging/condition or damaged. You will be charged a minimum restocking fee of 10% of invoice total on all returns.

Defective Return

To qualify for a defective return, one of the following must apply:

• Item has a defect, or is faulty or malfunction
  
• Incorrect item was received
  
• Missing part(s)
  
• Damaged
  

We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), provide photographs or video evidence clearly showing the problem.

Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference within 30 days of receipt. After 30 days, Lohas will make every attempt to rectify, however charges may apply. But manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.

Return Process

Step 1 – Acquire authorization and instructions

To begin the return or exchange process, please contact our Customer Service by e-mailing at: info@lohasled.com. Our representatives will review your request and issue the RMA# per our return policy.

Step 2 – Ship the product(s) back to our warehouse

After receiving a RMA#, please pack item(s) in the original packaging including any accessories with the product and shipped them to address we provide.

For proof of delivery, please provide us the shipment tracking number after a return is shipped.

If the item(s) you shipped is worth more than $75, we recommend that you return the items via carriers with a traceable shipping service or purchase shipping insurance.

We are not responsible for products returned without RMA # or shipments prior to their arrival at our warehouse.

Step 3 – Refund

When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.